Reservations Agent

Reservations Agent

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

As a Reservations Agent, you will be responsible for accurately recording and processing reservations, as well as maximizing room sales through proactive selling and up-selling techniques.

What will I be doing?

As the Reservations Agent, you will be responsible for performing the following tasks to the highest standards:

• Handle daily reservations, cancellations, and changes, ensuring accurate information for arrivals and communication with relevant departments.
• Familiarize yourself with hotel products and activities, and maximize room sales and revenue through up-selling.
• Maintain and update guest information and sales data, uphold high guest service standards, and ensure all information input is correct.
• Manage Group Tour (GT) bookings and ensure all commissions are correct and promptly followed up.
• Maintain a proactive sales attitude to ensure no sales opportunities are missed.
• File rejected business with reasons, maintain accurate and updated correspondence, and comply with hotel credit policies and revenue forecasts.
• Perform secretarial tasks such as preparing correspondence, maintaining files, and managing emails.
• Support team members’ needs and workloads, maintain clean and tidy work areas, and ensure all team members understand and adhere to hotel rules and regulations.
• Comply with all company policies, systems, procedures, and brand standards.
• Perform other reasonable duties as assigned, with management reserving the right to change the job description without notice.

What are we looking for?

A Reservations Agent serving Hilton Brands works on behalf of our Guests and collaborates with other Team Members. To excel in this role, you should embody the following attitudes, behaviors, skills, and values:

Hospitality: Passionate about delivering exceptional guest experiences.

Integrity: Committed to doing the right thing at all times.

Leadership: Leading in the industry and our communities.

Teamwork: Being a team player in everything we do.

Ownership: Taking responsibility for our actions and decisions.

Urgency: Operating with a sense of urgency and discipline.

Qualifications: University graduate with excellent command of written and spoken English to meet business needs.

Interpersonal Skills: Strong interpersonal and communication skills.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!