Resource Manager

Qualifications-

• 6+ years of management experience, preferably in a professional services environment.
• Experience of working within the US and UK regions.
• Strong knowledge of and proven experience with engagement management/resource management.
• Prior experience in the staffing or recruiting industry strongly preferred.
• Proven experience interacting with large, enterprise clients.
• Prior experience managing engineering teams or technical staff in a project execution capacity.
• Ability to work independently and solve customer-facing problems.
• Strong communication skills (written, verbal, and presentation).
• Bachelor's Degree or equivalent experience.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, PF Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Day of Caring for social responsibility, Bereavement

Role Summary-

WWT currently has an opportunity available for a Strategic Engagement Manager to support our APAC, UK and US Strategic Resourcing business. The Strategic Engagement Manager will work with internal partners and customers to provide qualified staff for our Strategic Resourcing engagements. Additionally, the manager will be responsible for developing a strategy and plan to handle future growth in the various technical verticals through capacity planning, training, and process improvement. The successful manager will also provide leadership, mentorship, and guidance to the engineers as they execute their assigned engagements.

Responsibilities-

• Manage consultants who have been placed onsite with customers across UK, US and APAC.
• Onboarding, regular meetings and communication, status reports, etc.
• Function as the escalation path for ANY issues for both resources and customers.
• Encourage use of WWT tools and processes and encourage resource involvement with other teams within WWT.
• Responsible for staffing projects and managing utilization for customer engagements.
• Regular check-ins manage issues/concerns and provides feedback to customers and team members. Provide weekly status reports to sales account teams and customers.
• Work with project coordinators to manage overall staffing project health – including burn rates, weekly status, customer specific reporting, project financials, change orders and extensions, etc.
• Consistently reinforce WWT and our Core Values.