Restaurant Captain

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Job Summary

The Restaurant Captain is responsible for supervising the front-of-house team, ensuring exceptional guest service, and maintaining high standards consistent with a European-style dining experience. The Captain acts as a bridge between management and service staff, ensuring smooth daily operations and guest satisfaction.

Key Responsibilities

Leadership & Supervision

• Supervise and coordinate daily activities of waiters, bartenders, and host staff
• Conduct pre-shift briefings and assign service stations
• Monitor staff grooming and adherence to restaurant standards
• Train and mentor new service staff on European service etiquette

Guest Service Excellence

• Welcome and seat guests in a professional and courteous manner
• Ensure guests receive attentive, personalized service
• Handle guest complaints or special requests promptly and professionally
• Maintain knowledge of menu items, wine pairings, and daily specials

European Service Standards

• Ensure proper table setting according to European dining traditions
• Oversee fine dining service techniques (silver service, wine service, course timing)
• Maintain high standards of hygiene and presentation

Operational Duties

• Coordinate with kitchen team for smooth food service
• Monitor order accuracy and service timing
• Assist in inventory of service items (cutlery, glassware, linens)
• Ensure compliance with health and safety regulations

Qualifications & Skills

• Diploma or degree in Hospitality Management preferred
• 2–4 years of experience in fine dining or European cuisine restaurant
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Knowledge of European wines and dining etiquette
• Ability to work under pressure in a fast-paced environment
• Fluent in English (additional European languages are a plus)

Personal Attributes

• Professional appearance and demeanor
• Strong attention to detail
• Customer-focused mindset
• Problem-solving ability
• Team-oriented and proactive

Work Conditions

• Flexible shifts, including evenings, weekends, and holidays
• Standing and walking for extended periods
• Fast-paced, high-service environment

Job Type: Full-time

Pay: ₹8,086.00 - ₹39,432.10 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Provident Fund

Work Location: In person