Restaurant Captain

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URGENT REQUIREMENT: Restaurant Captain / Server Captain

Mandi King - Authentic Arabic Cuisine

Location: Kazhakuttam, near Technopark Phase 1 Employment Type: Full-Time Compensation: Competitive Salary (Details discussed upon interview)

About Mandi King

Mandi King is a brand new, highly anticipated restaurant specializing in authentic Arabic cuisine. Strategically located in Kazhakuttam, we are setting out to be the premier destination for genuine Middle Eastern flavors and exceptional hospitality in the area. We are looking for passionate leaders to build our service team from the ground up.

We believe the Restaurant Captain is the key leader on the floor, ensuring every guest experience is seamless and memorable. If you have a passion for hospitality, a sharp eye for detail, and a desire to lead a service team, we urge you to apply immediately.

The Role: Your Mission as a Captain

The Restaurant Captain is responsible for leading service in their assigned station, ensuring the highest standards of hospitality are met from the moment a guest is seated until they depart. You will act as the primary point of contact for your guests and a mentor for your support staff.

Key Responsibilities

• Lead Service Execution: Oversee and manage the complete dining experience for guests in your section. Take and accurately enter all food and beverage orders.
• Guest Relations: Engage with guests to ensure satisfaction, handle minor concerns or complaints professionally, and build rapport to encourage repeat visits.
• Product Knowledge: Maintain expert-level knowledge of the entire menu, including ingredients, preparations, and allergens. Specific knowledge of Arabic cuisine is a strong asset. Effectively make suggestions and upsell.
• Team Leadership & Training: Direct and delegate tasks to Runners, Bussers, and Back-Waiters in your station. Provide constructive coaching to ensure team efficiency and adherence to service standards.
• Administrative/Closing: Accurately process payments, reconcile your cash/credit station, and complete closing duties (e.g., side work, preparing for the next shift).

What You Bring (Qualifications)

• Experience: Minimum 2-3 years of experience in an equivalent high-volume or fine-dining server/captain role.
• Education: Hotel Management Graduates preferred.
• Skills: Exceptional communication, multitasking, and organizational skills. Must be able to remain calm and professional under pressure.
• Availability: Must have open availability, including weekends and holidays.
• Attitude: A genuine passion for hospitality and a team-first, positive attitude.
• Bonus: Previous experience with Arabic or specialized international cuisine is a significant advantage.

Benefits Provided

• Accommodation: Provided for all staff.
• Food: Duty meals will be provided.
• Uniform: Provided by the restaurant.
• Competitive Compensation: Excellent salary

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Food provided
• Leave encashment

Ability to commute/relocate:

• Kazhakoottam, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Restaurant: 2 years (Preferred)

Work Location: In person