Sales And Customer Service Representative

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Role:

To ensure the efficient daily operation of the WBC Plumbing, through professional interactions with customers in person/ by phone/ email. Role responsibilities include completing Sales activities such as, completing quotes, orders, and invoices, whilst providing exceptional customer service.

Duties:

• First point of contact with trade customers.
• Build positive, friendly relationships with all customers cash sales/ team ledger.
• To foster and practice the Company principle of excellent customer service at all times in relation to all customers.
• Constant communication with Manager regarding customer accounts, highlighting product range, price variations, anecdotal information etc., so that a proactive approach can be utilised in fostering future sales and best customer relationship management.
• Liaise with and support external Sales Reps, by providing timely and accurate information.
• Maintain lines of communication with Logistics officer to ensure service matches customer expectations.
• Provide information to customers relating to products, orders, deliveries, invoices.
• Accurate and timely pricing of invoices to ensure prompt deliver to customer.
• To participate fully in all training and personal development initiatives as required by the Company.

Skill & Attribute Development for Role:

• Excellent communication skills.
• Excellent customer service skills.
• Awareness of sales process and customer relationship management.
• Proficient use of Excel.
• Attention to detail.
• The ability to work under pressure and prioritise a changing workload

Job Type: Full-time

Pay: €27,000.00-€46,777.75 per year

Benefits:

• Bike to work scheme
• Employee discount
• On-site parking

Education:

• Leaving Certificate (required)

Experience:

• Sales: 2 years (required)

Work authorisation:

• Ireland (required)

Work Location: In person