Service Partner - Support At Home

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Great People. Great Careers. Excellent Healthcare

DPV Health is a leading healthcare service provider delivering a wide variety of clinical, community health and wellbeing services across Melbourne’s northern growth corridor. DPV Health has been awarded the Premier’s Primary Healthcare Service of the Year in 2023 & 2024.

Our People are the foundation of DPV Health; they are what make our organisation thrive and the ones who create meaningful change in people's lives. Over 700 professionals support and deliver excellent health care to our community at DPV Health. We are always looking for passionate, driven, great people to join our team and make a lasting impact. That is why we foster a workplace culture that is as rewarding as it is inclusive. We are committed to supporting Our People to lead fulfilling lives, no matter who they are, or where they are from - or where they are going.

Our workplace culture is committed to DPV Health values and celebrates workforce diversity reinforcing the positive approach we have to the way people contribute, communicate, engage and interact. Our People deserve to feel empowered and supported as they pursue their professional goals, learn new skills, and achieve meaningful milestones in their work. At DPV Health, we foster an environment that promotes greater growth, innovation, and collaboration, so you can feel elevated every day.

Our employee benefits, connect, recognise, and support Our People, acknowledging and valuing everyday contributions to the success and culture at DPV Health. We strive to ensure that Our People thrive at work and in all personal and professional pursuits. We invest in Our People, proudly offering a diverse range of opportunities including knowledge sharing, ongoing learning and development, leadership development, connectedness, and celebration; these are key pillars in our culture.

Greatness starts here!

As a Support at Home Service Partner, you will be the primary point of contact for our participants in our local LGA`s. The role requires exceptional communication, organisational skills with experience working in the aged care sector.

You will be responsible for facilitating participant access to services and providing administration support to the Support at Home team. You will liaise with our Support at Home participants, internal and external stake holders, and suppliers to ensure our participants care needs and goals are met within appropriate time frames.

You will be responsible for:

Providing high level of customer support to Support at Home participants and team
Liaising with Support at Home participants and all involved in their care and internal and external providers to arrange and manage support services in the participant’s home and community
Providing timely follow up of referrals and service requests to facilitate optimal care provision for participants to services
Scheduling and rostering of services into Carelink (client management system) and documenting all actions and liaisons

Coordination of appropriate services internally and externally and scheduling of appointments
Develop and maintain relationships with service providers to ensure service coordination and all relevant participant information is obtained accurately
Monitoring and maintaining the after hours On-Call phone (weekly rotation paid)
Working from a range of DPV Health sites and in the community

To be considered for this rewarding role you will have:

Qualification in community, aged, health or another discipline desirable
Knowledge of & enthusiasm for Community Aged Care Services & Consumer Directed care
High level problem solving, exceptional customer service skills and analytical skills
Excellent computer & IT skills, including Microsoft Office suite
Professional telephone manner
A strong customer focused approach to care

Knowledge of Carelink + or other client management software

The fine print

Successful candidates will be required to undergo a National Police Check, International Police Check (if applicable), hold a valid WWCC.
Full driver license
Level 2 First Aid Certificate

Our Talent Experience

We kindly request you include a covering letter, addressed to Sandra Reddy, detailing your motivation for joining DPV Health and highlighting the qualities you bring to this position.

For further information, please contact Sandra Reddy – Team Leader Aged Care Services on Sandra.Reddy@dpvhealth.org.au. Interviews will be scheduled as they are received, so please don’t delay.

Closing date for applications will be 20th March 2026

Make your next move, a great one!

While we're reviewing your application, get to know us by visiting our website and on social media to explore how you can #bringyourgreateveryday.

DPV Health is an equal opportunity employer and is committed to ensuring we have an inclusive, diverse and safe workplace for our staff and participants. To us diversity means people of any age, family situation, cultural and linguistic background, sexual orientation, gender identity, physical sex characteristics, ability or disability, health, life experience, socio-economic situation, faith, spirituality and Aboriginal and Torres Strait Islander background. We encourage all individuals to apply.

To learn about the assistance we can offer during the recruitment process, your potential work environment, access features of a location, or if you require alternative formats to our process please contact peopleandculture@dpvhealth.org.au

We will not be accepting applications from agencies for this position.