Supervisor

Tailor Your Resume for this Job

Airtastic is Irelands Leading leisure and family entertainment brand and the largest operator of multi activity venues.

Airtastic has a number of other locations in Ireland and Northern Ireland. It is owned and operated by SMS platinum group Ltd, who also operate leisure brand Funky Monkeys Children's soft play concept with multiple locations throughout the UK and Ireland.

Airtastic Kildare offers a variety of leisure activities, including Ten Pin Bowling, Adventure golf, Amusement Arcades, Laser Tag , Soft Play and a licensed NY Kitchen Diner. It is an exciting and dynamic venue which caters for all ages; family fun, kids birthday parties, school or group trips, work evenings out, or simply an excuse for a good day out with dates or mates, you name it we have it covered.

Already a market leader, the vision for the business is to continue to develop a successful brand throughout NI, ROI and the UK. This role as with other roles in the business, provides a platform for ambitious individuals who want to further their careers.

Airtastic have the ethos of creating a fun and inspiring customer experience. Customer service and overall experience will take centre stage and therefore be the main emphasis for the team.

The Person

We are seeking an experienced leader and supervisor to support the management team with the responsibility of our entertainment centre. They must be a highly motivated individual who demonstrates good people skills and can engage customers at all levels. It is vital that they are a clear communicator who is professional and can provide an exceptional customer experience throughout.

The supervisor will be part of the management team who will be responsible for driving sales and managing overall business costs. Leading by example are key; as well as being able to demonstrate initiative and acceptance of accountability. The supervisor will have the ability to keep a cool head under pressure, and lead the team smoothly through any challenges that may arise throughout the day to day. They will be the direct point of contact for team members in their given department

The Role - Main responsibilities

Oversee the daily operations with their given department which may include bowling, arcade, NY kitchen, Inflatables or Mini golf.

Deliver exceptional customer service and inspire your team to deliver the same exceptional standards.

Develop, train and coach a reliable team and motivate them to a level of competence, clarifying and delegating direct responsibility of their role throughout each day or week

Manage individual and team performance and standards through continual review and communication.

Support the Management team to manage all overheads, stock, team schedules, labour control and all other elements affecting the profitability of the business in accordance with business targets and KPIs.

Maximise all areas of sales revenue and continually challenge yourself and your team with business targets.

All Cash handling, card transactions, banking and transaction/sales reporting.

Manage upkeep and condition of all equipment and premises ensuring prompt remedial action as required.

Ensure the correct and continual use of all company procedures, systems and documents.

Following company guidelines plan and implement localised marketing and promotional initiatives by engaging the resources available.

Maintain a safe and harmonious working and customer environment and ensure the highest standards of hygiene and health and safety.

Essential Criteria

Experience /Skills/Attributes

· Significant solid 2 years+ management experience in a fast paced, customer focused sector such as retail, hospitality and leisure and catering.

· Evidence of people management, training and development and on the job coaching and support.

· Good communication, organisation and Leadership skills.

· An approachable and enthusiastic manor and a can do attitude.

· Computer literate and knowledge of working within a cash handling environment.

· Previous experience of working with extremely high standards in customer service, quality, hygiene and good knowledge of maintaining a focus on health and safety in the work place.

· Be fully committed, passionate, reliable and dynamic in fully engaging in our Company Ethos.

Additional Information:

Full training will be given for the role

Due to the nature of the business the successful applicant will normally be required to work a number of varied shifts including evening and weekends.

Successful applicants will be contacted via email and will be invited to the interview stage.

Job Types: Full-time, Permanent

Pay: €32,000.00 per year

Benefits:

• Employee discount
• Food allowance
• On-site parking

Work Location: In person