Support Coordinator

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About the Role

We are seeking two experienced and dedicated Level 3 Support Coordinators to join our growing team in Clyde, Melbourne. In this role, you will work with participants of the National Disability Insurance Scheme (NDIS) to build capacity, coordinate supports, and help them achieve their individual goals.

As a Support Coordinator, you will assist participants in navigating the NDIS system, liaising with service providers, and ensuring that support plans are implemented effectively and in alignment with participant needs.

Key Responsibilities

• Coordinate and manage complex NDIS participant supports (Level 3 Coordination).
• Build participants' capacity to understand, implement, and manage their NDIS plans.
• Connect participants with appropriate community, mainstream, and funded supports.
• Monitor and review service delivery to ensure quality and participant satisfaction.
• Maintain accurate case notes and reports in compliance with NDIS standards.
• Collaborate with families, support workers, and allied health professionals.

Essential Requirements

✅ Relevant qualification in Community Services, Social Work, Psychology, or Disability Studies (minimum Certificate IV or higher).
✅ Demonstrated experience as a Support Coordinator or in a similar case management role.
✅ Comprehensive understanding of the NDIS framework, policies, and processes.
✅ Completed NDIS training and Worker Orientation Module.
✅ Current Australian Driver's Licence and access to a reliable vehicle.
✅ Full working rights in Australia (citizen, permanent resident, or valid visa).
✅ Valid NDIS Worker Screening Check and Working with Children Check (WWCC) (or willingness to obtain).

✅ Minimum of 3+ years of experience as a Support Coordinator or in a similar case management role.

Desirable Attributes

• Excellent interpersonal and communication skills.
• Strong organisational and time management abilities.
• Ability to work independently and collaboratively within a multidisciplinary team.
• Compassionate, person-centred approach to service delivery.
• High level of professionalism and commitment to ethical practice.

What We Offer

• Competitive salary package ($90,000–$135,000 p.a.) based on experience.
• Flexible working arrangements and supportive team environment.
• Ongoing professional development opportunities.
• The chance to make a real difference in people's lives through meaningful work.

Job Type: Full-time

Pay: $90,000.00 – $135,000.00 per year

Benefits:

• Professional development assistance

Application Question(s):

• Completed NDIS training and Worker Orientation Module ?

Education:

• Certificate I - IV (Required)

Experience:

• support coordinator: 3 years (Required)

Licence/Certification:

• Current Australian Driver's Licence (Required)

Work Authorisation:

• Australia (Required)