Business Support Coordinator

Business Support Coordinator

Type: Permanent, full time

Location: Wellington

Great opportunity to join a collaborative, dedicated and dynamic team to provide a broad range of administrative support to a departmental agency.

Ko wai m tou | About us

The National Emergency Management Agency (NEMA) provides national leadership to New Zealand's distributed emergency management system. NEMA's primary focus is on the performance and capability of the emergency management system as a whole, across all hazards and all risks and the 4 Rs of risk reduction, readiness, response and recovery.

NEMA values diversity and inclusion. We want our workforce to reflect the diversity of our communities. We value and respect the contributions of our people with diverse backgrounds, experiences, skills and perspectives. We support flexible ways of working that bring out the best in you.

We are committed to doing our part to deliver on the Crown's commitments to M ori under Te Tiriti o Waitangi. We strive to actively build te Ao M ori perspectives and capability into our day to day work, values and practices.

Mo tenei turanga mahi | About this role

In this role you will provide a high-level quality administrative, operational and customer service support to a wide range of internal and external stakeholders. Working with NEMA Managers, Team Leaders, and their teams to alleviate as much administrative load as possible.

This is a high energy position, working in a dynamic environment where change and ambiguity are part of every day.

The position sits with the Business and Performance Unit/Te W hanga Whakahaere Umanga and the purpose is to lead work on the Agency's strategic direction, accountability requirements, organisational planning and performance, and provide general business support across the organisation. As part of the Strategic Enablement Group you will ensure our dynamic and fast-moving organisation is heading in the right direction, has a clear sense of purpose and builds transparency around how we add value.

As NEMA is an operational agency, there may be a requirement to respond to emergency activations in the event of a national emergency response. This may include potentially long hours and challenging working conditions, e.g. an emergency could occur at any time of the day or night and may require working shifts and/or working weekends. NEMA provides thorough training prior to you being required to assist in a response. NEMA will do all in its power to support staff in meeting their work and family responsibilities during an emergency. The welfare and wellbeing of our staff is of upmost importance.

Your response role will be in the Logistics function.

Due to the nature of our role in Emergency Management, NEMA has a very dynamic work environment and as a small agency, staff are often required to pivot and change focus on their work at short notice. Attributes of adaptability, agility, resilience and curiosity are all required on a daily basis, in and out of times of emergency response.

Ko wai koe | About you

We are looking for a candidate with the following attributes:

• Resilience, agility and curiosity
• Attention to detail, and strong organisational skills
• Ability to take initiative and adapt in quick changing circumstances
• Ability to maintain high standards of professionalism, integrity and accountability
• Strong communication and relationship building skills
• Excellent organisational and time management skills, with the ability to prioritise and meet deadlines

Huanga Whaiaro | Key requirements

• Proven experience in an administration role with a focus on customer service
• Ability to respond to public queries where appropriate
• Ability to manage relationships both internally and externally, and work well as a team
• Confident user of wide range of technology, and familiar with document management and finance systems
• Ability to evaluate, propose and implement administration processes and procedures within the team

Ta matou e tuku | What we offer

We pride ourselves on the quality of our staff and understand the importance of fostering a working environment where excellence is recognised and where staff are encouraged to develop their own talents and potential. We welcome diversity, in all its forms and we believe it is a strength.

NEMA values staff health, safety and wellbeing, and a positive work life balance is encouraged.

The indicative salary range for this role is $68,348 to $72,145 including Kiwisaver employer contributions.

Whakaritenga Haumaru | Security Requirements

Due to the security requirements of this role, applicants must be a New Zealand citizen or New Zealand Permanent Resident.

Me pehea te tono | How to apply

Please select 'Apply' to download a position description or apply. If you have any questions, contact Annelize Stander on email annelize.stander@nema.govt.nz We do not accept unsolicited approaches from agencies or 3rd parties.

Applications close 16 February 2025