Customer Solutions Lead

DESCRIPTION

• Do you want to work with Australia's largest enterprises to enable their journey to the cloud?
• Are you a strategic thinker who can identify customer problems, establish themes and build solutions?
• Are you passionate about building high-performing teams, establishing new processes to drive change and accelerate value realisation?

Key job responsibilities
Reporting to the Australia and New Zealand Head of Customer Solutions you will;

• Think strategically to shape the evolving Customer Solutions Management (CSM) function through defining, improving and implementing new processes, methodologies, and tools.
• Hire, develop and coach CSM team members.

- Ensure frameworks and planning are in place - such as governance, innovation, and Agile practices - to help surface risks and barriers in advance.

• Work with CSM Leadership to ensure seamless coverage of migrations, review upcoming pipeline/supply and align workforce management accordingly.
• Lead a team of industry specialised Customer Solution Managers (CSM) responsible for cloud migration and modernisation programs (incl. technical, operational, organisational, and education) that span across traditional IT teams and business units

A day in the life
You will undertake customer facing activities to help drive customer results, resolve challenges and help customers best engage with AWS. You will ensure migration data is up to date and actions are being taken to de-risk/prepare for new migrations as well as accelerate delivery of inflight migrations.

Communication and change management skills will be vital to influence a broad range of multi-disciplinary teams (sales, solutions architecture, support, product, ProServe, partners). Considering the end-to-end needs of the CSM function (including resourcing; enablement and hiring/onboarding/training), you will take ownership of initiatives that will further develop and mature/transform the team. Through collaboration with regional and global stakeholders, you will help shape and support the rapidly growing CSM function, where your passion to define and implement effective processes, methodologies and tools will be essential to the success of your team.

About the team
AWS Global Sales

AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.

About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

BASIC QUALIFICATIONS

• Bachelor's Degree in science, technology, engineering, math, business, or equivalent experience.
• Experience leading large-scale technical or engineering programs, with a proven record of strategic thought leadership, business case development, realising customer benefits and successful program completion.
• Experience in a customer-facing role engaging with customer executives, technologists and/or partners to solve business problems with advanced technologies.
• Experience in people management, mentoring and promoting.
• Experience leading technical and non-technical transformation project teams, with a proven ability to work across broad functional teams.

PREFERRED QUALIFICATIONS

• Understanding and awareness of key technology and market trends.
• Project management certification or training such as PMP, Scrum, or other Agile certification.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.