Systems Administrator

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ProTech IT Solutions is a fast-growing Managed Service Provider (MSP) based in White Plains, NY. We are seeking a skilled and client-focused System Administrator to join our team. This role supports clients both remotely and on-site, primarily in Westchester County and New York City.

We’re looking for a proactive, enthusiastic, and technically adept professional who thrives in a team setting and is passionate about delivering exceptional IT support and solutions.

Key Responsibilities

• Deliver remote and on-site technical support to clients with professionalism and urgency.
• Proactively monitor and maintain client systems to prevent downtime and improve performance.
• Collaborate with clients to understand their IT needs and deliver tailored solutions.
• Manage and troubleshoot Microsoft Windows Server environments and Windows 10 workstations.
• Administer Office 365 environments including user management and email configurations.
• Configure and support network protocols such as TCP/IP and ensure secure connectivity.
• Utilize RMM tools (e.g., ConnectWise) for system monitoring and management.
• Assist in cloud infrastructure support including Azure and AWS environments.
• Document technical procedures and client interactions in ticketing systems.
• Demonstrate leadership by mentoring junior staff and delegating tasks effectively.

Required Qualifications

• Minimum 3 years of experience with Microsoft Windows Server.
• Strong troubleshooting and problem-solving skills.
• In-depth knowledge of networking and system administration.
• Excellent communication and organizational skills.
• Ability to multitask and work independently or as part of a team.
• Reliable commute to White Plains, NY or willingness to relocate.

Preferred Qualifications

• Experience in a Managed Service Provider (MSP) environment.
• Familiarity with RMM tools such as ConnectWise.
• Cloud experience with platforms like Azure or AWS.
• College degree in IT or related field and relevant certifications.

Benefits

• Health Insurance
• RTO (Responsible Time Off)
• 401(k) Matching

Schedule

• 8-hour shift: 8:30 AM – 5:30 PM

Location: Onsite - White Plains, NY
Job Type: Full-Time

Pay: $60,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Parental leave
• Retirement plan

Work Location: In person