Food & Beverage Supervisor

Join our fabulous team at McWilliam Park Hotel as Food & Beverage Supervisor

This represents an ideal opportunity for an innovative, passionate and standards-driven Food & Beverage Supervisor, eager to progress his/her career.

The Role:

The Food and Beverage Supervisor’s key purpose is to ensure that all guests of the hotel receive service of the highest standard. The F&B Supervisor also plays a key part in ensuring that the outlet to which they are assigned is at all times safe, hygienic, efficient yet welcoming, and operating within budget. The food and beverage team supports and works in partnership with all other departments, ensuring all standards and guest expectations are consistently met or exceeded.

About McWilliam Park

The McWilliam Park Hotel is a Failte Ireland approved luxurious four-star hotel. The atmosphere is warm and friendly, making it a popular hotel for celebrating special occasions like weddings or to enjoy a romantic break or family getaway.

The hotel boasts 103 comfortable large sized hotel bedrooms, a leisure club (Evolve Health & Fitness) with a fully equipped gym, an indoor heated swimming pool and children’s pool.

Responsibilities:

• To review any reservations for the day and ensure any special requests are noted, and all reservations have been allocated appropriate seating.
• To liaise with head chef on duty and ensure you’re aware of any specials or items to note on the menu on the day.
• To delegate sections and duties, side work and cleaning duties and deliver on the job training to team members on your shift each day.
• To count floats at the beginning and end of each shift, ensuring they balance and all transactions are accounted for.
• To report and explain in real any anomalies in the float, cross charges, voids, or any other unusual activity in relation to payments or tills.
• To conduct beginning of shift briefing, wherein you ensure all team members are aware of their sections and duties, the running order of the day, including the bookings and business of the day, as well as any menu items or specials, and any other relevant information.
• To assist and oversee the setting up of all dining areas, ensuring all is set within agreed time frames and deadlines.
• To Welcome guests to the bar or restaurant and allocate them to appropriate table.
• To be visible on the floor, engaging with guests, accurately taking orders and requests and communicate these to relevant colleagues in the F&B outlets and Kitchen.
• To serve Food & Beverages to our customers within our dining rooms, bar and restaurant, outdoor dining, function rooms and lobby areas as well as occasional room service.
• To ensure all room service trays and glassware are collected from corridors.
• To ensure that your work areas are kept clean at all times.
• To follow all hygiene regulations.
• To use every opportunity to maximise guest revenue by upselling and needs based selling.
• To be the first point of contact should any customer care issues arise, and to resolve these issues if possible, and to escalate appropriately and immediately if unable to resolve yourself.
• To communicate all customer care issues to management, as soon as possible, regardless of current status of issue. Supervisors will never complete their shift without adequate handover.
• To ensure all orders, bills and dockets are accurately recorded and presented to kitchen, guest and colleagues at end of shift.
• To ensure all orders you’ve taken have been correctly accounted for and paid before completing each shift.
• To ensure that any ‘open’ cheques or tables are passed over to a colleague before completing your shift.
• To ensure team members have completed a hand over and all assigned duties before clocking out for their shift.
• To carry out stock takes as required and communicate these totals to management to ensure adequate stock levels of required items, such as napkins, linens, wine, spirits, etc.
• To assist management in training and rostering as required.

About The Role

Requirements:

• Strong work ethic and customer centric mindset required
• Excellent written and spoken English required
• Excellent organisation and communication skills required
• Ability to learn new information systems required
• Resilience and capable of working under pressure a distinct advantage

Perks and Benefits of working at the McWilliam Park Hotel:

• Very competitive salary
• PRSA pension scheme
• Career progression opportunities across the Windward group
• Employee Assistance Programme
• Digital Wellness Programme
• Complimentary, high quality meals on duty including breakfast, lunch & dinner
• Complimentary barista-style coffee
• Discounted room & dining rates in Windward properties for you as well as friends and family
• Refer-a-friend scheme
• Training and development opportunities dedicated to your development
• Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days
• Cycle-to-work scheme

About Windward Management

McWilliam Park Hotel is managed by Windward Management. Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 employees in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

Join Us Today as a Food & Beverage Supervisor

Required Criteria

Skills Needed

About The Company

Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.

Company Culture

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

Company Benefits

Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.

Salary

Starting from €14.70 per hour