Front Desk Administrator

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Front Desk Administrator - Routte Law LLC
Full-Time | $18-22/hour depending on experience | Benefits Included
Location: Gahanna, Ohio

About Us:

Routte Law is a growing estate planning, probate, elder law, real estate, and small business law firm based in Gahanna, Ohio. Our mission is to educate, empower, and serve families in our community with compassion and excellence. We're looking for someone who understands that the front desk isn't just where people check in - it's where trust begins. If you're the kind of person who takes pride in being the first (and sometimes last) impression clients have of a company, this role might be perfect for you.

The Role:

As our Front Desk Administrator, you are the heartbeat of our office. You set the tone every single day for our clients, our team, and our work. You'll be the first person clients hear when they call and the first face they see when they walk in. You'll manage schedules, coordinate between attorneys and clients, handle the dozens of small details that keep a busy law office running smoothly, and make sure everyone who interacts with us feels welcomed and cared for.

This is a career role for someone who genuinely loves being the person who makes everything work behind the scenes.

What You'll Do:

Client Experience:

· Greet every client and visitor warmly and professionally (in person and by phone)

· Answer and direct incoming calls with patience and professionalism

· Make every person who walks through our door feel welcomed and valued

· Handle difficult situations with grace (upset clients, scheduling conflicts, last-minute changes)

Scheduling & Coordination:

· Manage attorney calendars and schedule client appointments

· Coordinate between clients, attorneys, and support staff

· Confirm appointments and send reminders

· Handle rescheduling and cancellations smoothly

Office Operations:

· Maintain an organized, clean, welcoming reception area

· Manage incoming/outgoing mail, emails, and documents

· Assist with client intake and administrative tasks

· Support the team with day-to-day operational needs

· Be the person everyone knows they can count on when something urgent comes up

Communication Hub:

· Serve as the connection point between clients and attorneys

· Take accurate messages and relay information promptly

· Communicate clearly with clients, attorneys, and staff

· Keep everyone informed and on the same page

What We're Looking For:

Required:

· Previous front desk, receptionist, or customer service experience (ideally 2+ years in a professional setting)

· Exceptional communication skills - you can talk to anyone, and people feel heard and understood when they talk to you

· Warm, professional demeanor - you genuinely enjoy helping people and it shows

· Extreme reliability - you're here when you say you'll be here, you do what you say you'll do, and people can count on you

· Strong organizational skills - you can juggle multiple tasks, prioritize on the fly, and never let things fall through the cracks

· Calm under pressure - you don't get flustered when things get hectic (and sometimes they do)

· Tech-comfortable - you can learn new software quickly and use phones, email, and office systems confidently

· Detail-oriented - small things matter to you (names spelled correctly, appointments confirmed, messages delivered accurately)

· Consistent and settled by 9 AM - you're ready to start your day on time, every day

Ideal:

· You genuinely like this kind of work - you're not looking to become a paralegal or attorney; you love being the person who makes the office run

· You take pride in your work - you see yourself as a professional, not just "the receptionist"

· You're consistent - clients and team members know exactly what to expect from you every single day

· You build relationships easily - clients remember you and look forward to seeing you

· You're a problem-solver - when something unexpected happens, you figure it out instead of panicking

What We Offer:

Compensation & Benefits:

· Competitive hourly pay: $18-22/hour depending on experience

· Health insurance [if needed]

· PTO and paid holidays

· 401(k) with employer match

· Annual performance reviews and raises

Work Environment:

· Professional, supportive team that values your role

· Consistent schedule (Monday-Friday, 9 AM - 5 PM)

· Work-life balance (no nights or weekends)

· Settled and ready to start your day by 9 AM

Growth:

· Annual performance reviews

· Professional development opportunities

Why This Role Matters:

You've probably heard "you're just the receptionist" before. You won't hear that here. We know that our front desk administrator is one of the most important people in our firm. You are the first impression. You are the calm in the chaos. You are the person clients trust and the person our team relies on. If you're looking for a place where your work is valued, where you're treated as a professional, and where being excellent at what you do actually matters - we'd love to meet you.

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person