Restaurant Manager

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About The Butternut Tree

The Butternut Tree is an award-winning, chef-driven restaurant known for refined Canadian cuisine, thoughtful hospitality, and an elevated dining experience. We are seeking an experienced and passionate Front of House Manager to lead our service team, uphold exceptional standards, and foster memorable guest experiences.

Position Summary

The Front of House Manager is responsible for overseeing daily service operations, leading and developing the FOH team, and ensuring service standards align with the restaurant’s vision. This role requires strong leadership, attention to detail, and a genuine passion for hospitality.

Key Responsibilities

Service & Operations

• Lead and manage daily front-of-house operations during service
• Uphold and continuously improve service standards, practices, and guest experience
• Actively manage the floor during service, including opening and closing shifts
• Oversee reservations, seating flow, and guest pacing
• Handle guest concerns and resolve issues with professionalism and care
• Collect, review, and respond to guest feedback

Team Leadership & Development

• Hire, onboard, train, and mentor front-of-house staff
• Create and manage staff schedules to ensure appropriate coverage and efficiency
• Lead pre-shift meetings and ongoing service training
• Foster a positive, professional, and accountable team culture
• Conduct performance feedback and support staff development

Bar & Beverage Development

• Support bar operations and ongoing bar development
• Maintain beverage service standards
• Collaborate on wine, cocktail, and beverage offerings (where applicable)
• Ensure responsible alcohol service and compliance with regulations

Administrative & Collaboration

• Work closely with ownership, kitchen leadership, and management team
• Support special events, private dining, and feature menus
• Assist with inventory awareness and cost-conscious service practices

Requirements & Qualifications

• Minimum 2–3 years experience in a Front of House leadership or management role (fine dining or upscale casual preferred)
• Strong knowledge of service standards and hospitality best practices
• Wine knowledge and bar experience are a strong asset
• Excellent communication and leadership skills
• Ability to remain calm and professional in a fast-paced environment
• Strong problem-solving and guest recovery skills
• Must be available to work 5 days per week, including evenings and weekends
• Ability and willingness to close the restaurant
• ProServe certification (or willingness to obtain)

What We Offer

• Competitive compensation based on experience
• Manager receives a percentage of daily tip-out
• Leadership role within a respected, established restaurant
• Health benefit program after 3-months with company
• Opportunity to contribute to service, beverage, and guest experience development
• Supportive ownership and collaborative team environment
• Staff dining perks and professional growth opportunities

Job Type: Full-time

Pay: From $42,000.00 per year

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Paid time off

Work Location: In person