Bilingual Medical Receptionist

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Job Summary
We are seeking a dynamic and detail-oriented Medical Receptionist to join our healthcare team! In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service while managing a wide range of administrative and clinical support tasks. Must be bilingual. Your energetic approach and strong organizational skills will ensure smooth clinic operations, accurate documentation, and seamless patient experiences. This position offers an exciting opportunity to contribute to quality healthcare delivery in a fast-paced environment.

Responsibilities

• Greet patients warmly and professionally, ensuring a positive first impression.
• Manage appointment scheduling using EMR (Electronic Medical Records) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks.
• Verify insurance coverage and perform insurance eligibility checks, including Medicare and Medicaid.
• Collect patient information accurately and update medical records in compliance with HIPAA regulations.
• Handle multi-line phone systems with excellent phone etiquette, directing calls efficiently.
• Assist with patient intake processes, including data entry and documentation review for accuracy.
• Perform billing and coding tasks using CPT, ICD-9, ICD-10 codes, ensuring proper medical billing procedures are followed.
• Maintain organized medical records and files using dental or medical office management software like Dentrix or Eaglesoft when applicable.
• Support medical administrative functions such as appointment reminders, follow-up scheduling, and care plan documentation.
• Verify insurance benefits, process payments, and manage collections related to medical services.
• Ensure compliance with HIPAA standards by safeguarding patient information during all interactions.

Experience

• Prior experience working in a medical office environment is highly preferred.
• Demonstrated proficiency with EMR/EHR systems such as Epic, Meditech, Athenahealth, Dentrix, Eaglesoft, or similar platforms.
• Strong knowledge of medical terminology, ICD coding (ICD-9/ICD-10), CPT coding, and medical billing procedures.
• Experience with insurance verification processes and Medicare/Medicaid guidelines.
• Excellent customer service skills with the ability to handle sensitive situations professionally.
• Bilingual abilities are a plus to serve diverse patient populations effectively.
• Familiarity with office management tools including Microsoft Office Suite (Word, Excel) and typing skills (including 10-key).
• Previous clinic or hospital experience that demonstrates ability to manage multiple priorities efficiently is desirable. Join us to be part of a dedicated healthcare team committed to delivering compassionate care while supporting your professional growth!

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person